Shipping/Orders

Holiday Orders

Our team is working hard to get orders out quickly throughout the holiday season and beyond. Most orders ship within two business days. Please be aware that orders may take longer to process and ship during sales due to heavy order volume. Please reach out to our Customer Happiness team if you have any concerns about your order.

Extended Holiday Return Window

Shop with confidence this season! Purchases made directly from AfterShokz.com between 11/01/21 and 12/17/21 can be returned for a full refund through 1/31/22. Purchases made on or after 12/18/21 will be subject to our usual 45-day refund window.

Holiday Orders

Orders placed after 12pm (EST) will typically ship on the following business day. Please keep this in mind when choosing your shipping speed.

Price Adjustment Request

If you ordered directly from AfterShokz.com and the price drops within 45-days of your purchase, we are happy to issue a partial refund to honor the sale price! Please submit your request here and select “Price adjustment request” from the “What can we help you with” dropdown. To expedite the process, please include your original order number. Your partial refund will be issued within 3-4 business days back to the original form of payment. 

General Order FAQs:

What payment methods do you accept on aftershokz.com?

United States: We accept US credit cards including Visa, MasterCard, Discover and American Express. We also accept PayPal, Apple Pay, Google Pay, Shop Pay, Amazon Pay, and Afterpay.

Canada: We accept Visa and Mastercard.

Can I place an order outside the United States and Canada?

Due to our agreements with global distributors, we are unable to process and fulfill orders placed outside the United States and Canada. To learn more about retailers in your region, please contact our Customer Happiness Team.

I want to order headphones in bulk.

Looking to become a distributor, a reseller, or purchase headphones as a corporate gift? Please contact our sales team at [e-mail].

Why didn’t my coupon code work?

Please verify that you’re entering the coupon code correctly, that you’ve met the purchase requirements, that the coupon code hasn’t expired, and that you’re hitting “Apply.” You will see the discount reflected in your total prior to submitting your order. We cannot guarantee codes found on coupon sites are valid.

Can I cancel or change my order?

Due to the speed at which orders are sent to our distribution center to be fulfilled, we cannot cancel or edit orders once they've been placed. Learn about our return process here.

Why was my order cancelled?

AfterShokz reserves the right to cancel customer orders if the order is unable to be fulfilled. Reasons an order cannot be fulfilled may include: incomplete shipping address; foreign billing, shipping, or IP address; declined credit card, out of stock item, or a flag by our fraud protection system. 

SHIPPING FAQs

Shipping Times

Orders typically ship within two business days and typically arrive within 3-6 business days. Orders placed after 12pm EST will typically ship on the following business day. Please be aware that your order may take longer to arrive during the holidays due to heavy shipping volume.

Do you ship internationally?

Our aftershokz.com online store only ships to the United States and Canada but we have distributors that make our products available all around the world! To learn more about retailers in your region, please contact our Customer Happiness Team.

How will my headphones ship?

United States: Most orders ship via DHL but may be delivered by USPS.

Canada: Orders ship through Canada Post.

Can I choose a different shipping method?

United States: Yes, we offer three shipping speeds that can be selected during checkout. Please see the chart below to learn about our shipping options. Orders placed after 12pm EST will ship on the following business day. Please keep this in mind when choosing your shipping speed.

US Shipping Options
Shipping Type	Estimated Shipping Speed	Cost
Standard	3-7 business days	Free
UPS 2nd Day Air®	2 business days	Based on location
UPS Next Day Air®	1 business day	Based on location

Canada: We offer standard shipping at this time. Most orders arrive within 5-7 business days.

How much does shipping cost?

Standard shipping is free to US and Canadian destinations. We do not ship internationally.

Why is the tracking number for my warranty replacement not recognized by USPS?

We understand that the tracking information you received is not recognized in the USPS tracking system and we’d be happy to clarify! We've been making some changes to our warranty process, one of these changes has been to update the shipping methods for warranty replacements.

While the tracking number you were provided is correct, the link to your tracking information was not. Your replacement headphones will be shipped out via DHL, rather than USPS. We apologize for any confusion this may have caused.

My tracking number says my headphones were delivered but I don’t have them. What do I do?

Please confirm the shipping address on your order. Check all doors, mailboxes, and desk attendants. If you continue to be unable to locate your package after 24 hours of receiving the delivery notification, please contact our Customer Happiness Team.