Troubleshooting - Bluez 2S

This article covers the following topics:

My headphones won’t turn on.

My headphones won’t enter pairing mode.

My headphones aren’t charging.

My headphones aren’t lasting 6 hours.

My headphones turn themselves off without being prompted.

My headphones won’t pair to my device.

My headphones keep disconnecting from my devices.

My headphones only have sound on one side.

My headphones don’t have sound at all.

My headphones sound staticy.

My headphones cut in and out.

My headphone mic is picking up too much ambient noise.

My headphone mic isn’t picking up my voice.

My headphone mic is making my voice garbled.

The headband on my headphones cracked.

A button on my headphones fell off.

My headphones won’t turn on.

Confirm that you are holding the power button for 3-5 seconds. Audrey will say “Welcome to Bluez 2S.”

If you continue to be unable to power on your headphones, and you're within two years since purchase, you can file a warranty claim here. 

My headphones won’t enter pairing mode.

Confirm that you are starting with your headphones powered off, and are then pressing and holding the power button for 5-7 seconds. Audrey will say “Welcome to Bluez 2S.” Do not release the button. Audrey will  then say “Pairing” and the LED will flash red and blue, signaling pairing mode.

My headphones aren’t charging.

Test the headphones with an alternate micro USB. If the headphones continue to not charge, and you're within two years since purchase, file a warranty claim here. 

My headphones aren’t lasting 6 hours.

All of our headphones come with a two-year warranty. Please file a warranty claim here. 

My headphones turn themselves off without being prompted.

All of our headphones come with a two-year warranty. Please file a warranty claim here. 

My Bluez 2S won’t pair to my device.

Most connectivity problems are resolved with a manual reset. You can perform a manual reset on your headphones by following these instructions:

1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the power button for 5-7 seconds. Your headphones will turn on, and then the LED will flash red and blue.
3. Press and hold the multifunction button and both sides of the volume/- rocker simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device. In addition, we suggest turning the phone off and back on again before beginning the pairing process.

My headphones keep disconnecting from my devices.

If your headphones are unable to maintain a Bluetooth connection, and you're within two years since purchase, please file a warranty claim here.

My headphones only have sound on one side.

If you're within two years since purchase, please file a warranty claim here. 

My headphones don't have sound at all.

Please confirm that the volume is turned up on both your device and on the headphones.

If you continue to not hear sound, and you're within two years since purchase, file a warranty claim here. 

My Bluez 2S sound staticy.

A manual reset can help resolve some sound quality issues. To manually reset your Bluez 2S:

1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the power button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button and both sides of the +/- rocker simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.

Your Bluez 2S is now reset and can be re-paired to your device.

My Bluez 2S cut in and out.

A manual reset can help resolve some sound quality issues. To manually reset your Bluez 2S:

1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the power button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button and both sides of the volume +/- rocker simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

My transducer is rattling.

All of our products come with a two-year warranty. Please file a warranty claim here.

My headphones sound different than traditional headphones.

You may notice your headphones sound a little different than traditional air-conduction headphones. This is normal. However, if you've noticed the sound quality has diminished over time, and you're still within two years since purchase, please file a warranty claim here.

My Bluez 2S mic is picking up too much ambient noise.

A manual reset can help resolve some mic issues. To manually reset your Bluez 2S:

1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the power button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue
3. Press and hold the multifunction button and both sides of the volume +/- rocker simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the issues with the mic continue, and you're still within two years since purchase, please file a warranty claim here. 

My Bluez 2S mic isn’t picking up my voice.

A manual reset can help resolve some mic issues. To manually reset your Bluez 2S:

1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the power button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button and both sides of the volume +/- rocker simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the issues with the mic continue, and you're within two years since purchase, please file a warranty claim here. 

My headphone mic is making my voice garbled.

A manual reset can help resolve some mic issues. To manually reset your Bluez 2S:

1. Start with your headphones off.
2. Enter pairing mode by pressing and holding the power button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
3. Press and hold the multifunction button and both sides of the volume +/- rocker simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
4. Turn your headphones off.

Your headphones are now reset and can be re-paired to your device.

If the issues with the mic continue, please file a warranty claim here.

The headband on my headphones cracked.

AfterShokz offers a two-year warranty in most countries that covers manufacturer defects. It does not cover abuse. If the headband on your headphones crack without the headphones having been abused, you can file a warranty claim here.

A button on my headphones fell off.

If you're still within two years since purchase, please file a warranty claim here. AfterShokz does not sell replacement parts.