This article covers the following topics:
My headphones won’t enter pairing mode.
My headphones aren’t charging.
My headphones aren’t lasting 8 hours.
My headphones turn themselves off without being prompted.
My headphones won’t pair to my device.
My headphones keep disconnecting from my devices.
My headphones only have sound on one side.
My headphones don’t have sound at all.
My headphones sound different than my traditional headphones.
Other people can hear my music.
My headphone mic is picking up too much ambient noise.
My headphone mic isn’t picking up my voice.
My headphone mic is making my voice garbled.
A button on my headphones fell off.
I lost my Aeropex charging cable.
The announcements are in the wrong language.
My headphones beep and flash red/ blue when plugged into the charging cable.
My headphones won’t turn on.
Confirm that you are pressing and holding the volume+ button, which acts as the power button on Aeropex, for 3-5 seconds. Audrey will say “AfterShokz.”
If you continue to be unable to power on your headphones, you can file a warranty claim here.
My headphones won’t enter pairing mode.
Confirm that you are beginning with your headphones powered off, and pressing and holding the volume+ button for 5-7seconds. Audrey will say “Welcome to AfterShokz.” Continue holding the volume+ button. Audrey will say “Pairing” and the LED light will flash red and blue, signaling pairing mode.
My headphones aren’t charging.
All of our products come with a two-year warranty. Please file a warranty claim here.
My headphones aren’t lasting 8 hours.
All of our products come with a two-year warranty. Please file a warranty claim here.
My headphones turn themselves off without being prompted.
All of our products come with a two-year warranty. Please file a warranty claim here.
My headphones won’t pair to my device.
Nearly all connectivity issues are resolved with a manual reset. You can perform a manual reset on your headphones by following these instructions:
- Start with your headphones powered off.
- Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
- Press and hold the multifunction button, volume+ button and volume- (all three buttons) button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations. This may take several attempts.
- Turn your headphones off.
Your headphones are now reset and can be re-paired to your device. In addition, we suggest turning the phone off and back on again before beginning the pairing process.
My headphones keep disconnecting from my devices.
If your headphones aren't maintaining a Bluetooth connection, please file a warranty claim here.
My headphones only have sound on one side.
If using a phone, please check your accessibility settings to ensure the volume is equally balanced between both left and right sides.
If this does not resolve the issue, please file a warranty claim here.
My headphones don’t have sound at all.
Please confirm that the volume is turned up on both your device and on the headphones.
If both are turned up, please reset the headphones by following these instructions:
- Start with your headphones powered off.
- Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
- Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
- Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If the reset does not resolve the issue, file a warranty claim here.
My headphones sound staticky.
A manual reset can help resolve some sound quality issues. To manually reset your headphones:
- Start with your headphones powered off.
- Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
- Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
- Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If this does not resolve the issue, please file a warranty claim here.
My headphones cut in and out.
A manual reset can help resolve some sound quality issues. To manually reset your headphones:
- Start with your headphones powered off.
- Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
- Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
- Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If this does not resolve the issue, please file a warranty claim here.
My transducer is rattling.
All of our products come with a two-year warranty. Please file a warranty claim here.
My headphones sound different than traditional headphones.
You may notice your headphones sound a little different than traditional air-conduction headphones. This is normal. However, if you've noticed the sound quality has diminished over time, and you're still within two years since purchase, please file a warranty claim here.
Other people can hear my music.
All AfterShokz headphones have LeakSlayer technology to reduce sound leakage; however, similar to traditional headphones, whether others can hear your music depends on the volume of your music and volume level of the surrounding environment.
My headphone mic is picking up too much ambient noise.
A manual reset can help resolve some mic issues. To manually reset your headphones:
- Start with your headphones powered off.
- Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
- Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
- Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If the issues with the mic continue, please file a warranty claim here.
My headphone mic isn’t picking up my voice.
A manual reset can help resolve some mic issues. To manually reset your headphones:
- Start with your headphones powered off.
- Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
- Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
- Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If the issues with the mic continue, please file a warranty claim here.
My headphone mic is making my voice garbled.
A manual reset can help resolve some mic issues. To manually reset your headphones:
- Start with your headphones off.
- Enter pairing mode by pressing and holding the volume+ button for 5-7 seconds. Your headphones will turn on, and then the LED light will flash red and blue.
- Press and hold the multifunction button, volume+ button and volume- button simultaneously for 3-5 seconds. You'll hear beeps and/or feel vibrations.
- Turn your headphones off.
Your headphones are now reset and can be re-paired to your device.
If the issues with the mic continue, please file a warranty claim here.
My headphones are peeling.
AfterShokz honors a two-year warranty in most countries that covers manufacturer defects. Please file a warranty claim here. Chemicals in sunscreens, lotions, makeup, and hair products can impact the aesthetics over time. For best practice, we suggest wiping down your headphones after each use.
A button on my headphones fell off.
AfterShokz honors a two-year warranty in most countries that covers manufacturer defects. Please file a warranty claim here.
I lost my Aeropex charging cable.
You can purchase additional Aeropex charging cables under accessories on aftershokz.com.
My headphones beep and flash red/ blue when plugged into the charging cable.
Aeropex are equipped with a moisture detection alarm to prevent damage to the headphones caused by the presence of moisture during charging. If moisture like sweat or water is present on the charging port when the charging cable is plugged into the headphones, Aeropex will vibrate and beep while the LED light flashes red and blue. If this happens, we recommend that you unplug the charger and wipe down the charging port of the headphones and charging cable head with a dry cloth.
Comments
4 comments
Just bought Aftershokz aerpax There is a rattling noise when shaking by hand. Is it normal behavior?
Is there a way to turn down the ui beeping? It's disturbingly loud. Much higher volume than I ever have my headset set to.
UI beeping is way too loud, especially with ear plugs in. The trekz air had a markedly lower volume for these. Would be great if there were just a separate low-volume setting for the system sounds.
My Aeropex is locked up in a mode with same message over and over in CHINESE OR JAPANESE during an attempt to pair/connect an Amazon Fire 10 tablet. Amazon Fire devices seem to only connect by Bluetooth to Bose portable speakers and not to headphones except with those that will connect by wire. Aeropex refuses to turn off so unable to do reset i.e. is now a useless device since Aftershokz has no trouble shooting guide in user manual as with typical user manuals, So that really sucks!
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